PRIVACY POLICY

INTRODUCTION

At Artinis Medical Systems B.V. (“Artinis”, “us”, “we”, or “our”), we are dedicated to making optical imaging easy. We use cookies to help us improve, promote, and protect our services as well as your comfort on our website. Artinis always takes your privacy seriously to protect your information. Your privacy is of utmost importance to us, and we want to ensure you fully understand how we handle, collect, and share Personal Data, as well as the precautions we take to keep it secure.

This Privacy Policy applies to Personal Data collected from members and consumers who engage with Artinis Medical Systems B.V. or utilize our services. This includes interactions on our website, social media, Artinis products and devices, our software, or other Artinis services. Please note that this policy does not cover practices of companies outside our ownership or control, and we do not bear responsibility for the policies or actions of third parties. Furthermore, we do not oversee or endorse information, products, or services offered by such third parties through our Services.

For individuals in the European Economic Area, the United Kingdom, and Switzerland (collectively referred to as “Europe” or “European”), additional information is provided below.

Artinis Medical Systems B.V. reaffirms its commitment to complying with Dutch data protection laws, specifically the AVG and General Data Protection Regulation (GDPR) concerning the Netherlands. This Privacy Policy is designed to align with the principles and requirements outlined in these regulations to ensure the safeguarding of your personal information.

 

HOW WE COLLECT PERSONAL DATA

We collect Personal Data through various means:

  • Information directly provided by you, such as when you fill in a quotation form and sign up for the newsletter.

  • Data from Artinis Medical Systems B.V. devices through Artinis software, such as OxySoft, or other services, such as Artinis Support Center.

  • Automated methods like Cookies, web beacons, and similar technologies are used during your usage of our services.

  • Customer Support: We collect information you provide when you contact us for support through our customer service platforms, including Zoho Desk and the Desk Help Center. This may include your contact information and the details of your inquiry to help us address your concerns effectively.

  • Information from clients and partners like institutions, employers, insurers, or teams that engage with our Services.

  • Insights from marketing partners involved in joint activities or assisting in promotional services, providing data on how you interact with our Services.

  • Data from social media and third-party platforms if you engage with our content or link accounts to your Artinis profile.

  • Additional information from data providers, such as information services or data licensors, to supplement your existing information.

 

PERSONAL DATA WE COLLECT

We may collect various types of Personal Data, including:

  • Contact information: such as names, email addresses, mailing addresses, and phone numbers. Profile data: including usernames, passwords, and self-provided information within your Artinis Medical Systems B.V. profile.

  • Communications: encompassing exchanged emails, interactions on the web or software, queries, or feedback.

  • Payment and transactional data: necessary for completing orders. Please note that we do not have access to payment card numbers as they are handled by our payment processors.

  • Marketing preferences and engagement details.

  • Device information: including operating systems, device models, browsers, IP addresses, unique identifiers, language settings, and location data.

  • Geolocation data: comprising GPS information, IP addresses, and exercise-related movement data with your explicit consent.

  • Details of online activity: such as pages viewed, time spent, navigation paths, access times, and specific activities on screens or pages.


COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

HOW WE USE PERSONAL DATA

We process Personal Data to facilitate, enhance, understand, and personalize our Services, utilizing it for various objectives:

Service Provision:

  • Developing, refining, and customizing the Services and our business, including testing, research, analysis, and product advancement.

  • Addressing the purpose for which you provided the information, responding to queries, and fulfilling requests.

  • Customer Support and Service Improvement: Information collected through our customer support channels, like Zoho Desk, is used to address and resolve your inquiries, provide assistance, and improve our services. Analyzing support interactions helps us identify areas for improvement and enhance user experience.

  • Communicating with you about Service announcements, updates, or offerings.

  • Providing support and assistance for the Services.

  • Managing and maintaining your account or user profiles.

  • Customizing website content and communications based on your preferences.

  • Handling orders, memberships, or other transactions.

Research and Development: We generate and utilize Aggregated Data, De-identified Data, or other anonymous data derived from the Personal Data we collect. This helps us analyze Service effectiveness, introduce new features, and understand the general behaviors and characteristics of Service users. Anonymous Data supports research efforts, assisting us and our research partners in exploring significant questions about human performance, and ultimately enhancing member experiences through innovative insights, fresh content, and product features.

Direct Marketing and Advertising: We may use data from the Personal Data we collect, including specific browsing data from our website, to send targeted offers, marketing messages, or advertise the Services or other Artinis Medical Systems B.V. product offerings.

Interest-Based Advertising: Collaborating with advertising partners, including third-party advertising and social media companies, we may use Cookies and similar technologies to track your interactions across the web, our communications, and other online services. This information may be used to display online advertisements. Our practices align with the Digital Advertising Alliance Self-Regulatory Principles for Online Behavioral Advertising. For more details and choices about interest-based ads, please refer to the section titled “Online tracking opt-outs.”

Compliance and Protection:

  • Protecting against fraudulent, illegal, or harmful actions and maintaining the safety, security, and integrity of our Services.

  • Complying with legal or contractual obligations, resolving disputes, and enforcing our Terms of Use and Terms of Sale.

  • Auditing internal processes to ensure compliance with legal and contractual requirements and internal policies.

  • Safeguarding our rights, your rights, safety, privacy, or property (including legal claims).

  • Responding to law enforcement requests and complying with applicable law, court orders, or governmental regulations.

 

HOW WE DISCLOSE PERSONAL DATA

Your Personal Data may be shared with:

  • Service providers: These include payment processors, vendors advertising Artinis Medical Systems B.V. Services or other Artinis Medical Systems B.V. products, security consultants, fraud prevention experts, hosting and technology providers, analytics firms, and contracted personnel who provide services to us or on our behalf.

  • Advertising partners: They may collect information through Cookies and automated technologies from our website for the purposes mentioned earlier related to interest-based advertising. Importantly, we do not share your Wellness Data with advertising partners.

  • Professional advisors: Such as legal, auditing, banking, and insurance entities, as necessary for the provision of their professional services to us.

  • Authorities and others: This includes law enforcement, government authorities, and private entities when deemed necessary or appropriate in compliance with the law or legal procedures. 

  • Business transferees: This involves potential acquirers and relevant participants in business transactions related to corporate divestiture, mergers, acquisitions, sales, reorganizations, or dispositions of our business or assets. This may include affiliates or equity interests in Artinis Medical Systems B.V. or our affiliates, including scenarios involving bankruptcy or similar proceedings.

 

HOW YOU MIGHT DISCLOSE PERSONAL DATA THROUGH Artinis Medical Systems B.V.

Based on your Service usage, you might share Personal Data in the following ways:

  • Other Service users: Features like Artinis Medical Systems B.V. Live or Artinis Medical Systems B.V. Teams allow the exchange of information and content among users. By default, users can be searched by others. 

  • Third-party social media platforms or linked accounts: When choosing to link your Artinis Medical Systems B.V. account with these services or posting content via Artinis Medical Systems B.V. Live.

  • Public visibility: Personal Data made visible to other Service users through features like Artinis Medical Systems B.V. Live or Artinis Medical Systems B.V. Teams could become publicly available and accessible to anyone.


YOUR CONTROL OPTIONS

Push Notifications and Device Permissions:

Upon subscribing to Artinis newsletter, you can delete certain provided information like your name and mailing address by clicking the unsubscribe button that is placed on every newsletter. Updates made may be retained as an unrevised copy in our records. To access or delete your account and its data, contact support via email. Verification might be required for authorization. Certain Personal Data, Aggregated Data, or De-identified Data may be retained even after updating or deleting your data.

 

Geolocation Data:

You can enable or disable Artinis Medical Systems B.V.'s collection of geolocation data by managing location services on your device. Opting out of this data collection may limit certain Service functionalities and features.

 

Do Not Track:

Presently, the Services do not support “Do Not Track” requests or similar signals sent by certain Internet browsers. To learn more about “Do Not Track,” visit http://www.allaboutdnt.com.

 

THIRD-PARTY SITES AND SERVICES

Within our Services, you might come across links to websites and various online services operated by Third Parties. Moreover, our content might be embedded into web pages or other online services not directly affiliated with us. Please note that the presence of these links and integrations does not imply our endorsement or association with any Third Party.

We do not have control over mobile applications, websites, or online services provided by Third Parties, and we are not responsible for their actions. You can learn more about how these Third Parties handle and share your Personal Data, including with Artinis Medical Systems B.V., by reviewing their privacy policies and utilizing any privacy options they offer. It's important to understand and manage your data with these Third Parties accordingly.

We partner with trusted third-party service providers for customer support, such as Zoho Desk and the Desk Help Center. These platforms are used to manage and respond to customer inquiries. We ensure these providers adhere to high standards of data protection and privacy in line with our privacy policy and applicable laws.

 

DATA SECURITY AND RETENTION OF PERSONAL DATA

To ensure the protection of the Personal Data we collect, we implement diverse physical, technical, organizational, and administrative security measures. While we make every effort to safeguard the privacy of your account and other retained Personal Data, it's important to recognize that no security measure is foolproof, and we cannot guarantee absolute security for your Personal Data. 

The user data is stored in Firebase, Artinis Medical Systems B.V. uses Cloud Firestore and Cloud Storage for Firebase as well as Firebase Crashlytics and Firebase Authentication. Encryption in Firebase plays a crucial role in safeguarding user privacy by securing data both in transit and at rest, controlling access through robust security rules, and ensuring compliance with data protection regulations.

Artinis Medical Systems B.V. retains Personal Data for a duration that is reasonably necessary to fulfill the purposes outlined in this Privacy Policy. This retention period is determined by business needs or as required by law, such as for tax, legal, or accounting reasons. We adhere to the longer duration between these requirements.

 

PERSONAL DATA OF MINORS

If you do not meet the age required to consent to data sharing according to the laws in your jurisdiction, we kindly request that you refrain from attempting to register for our Services or providing any Personal Data about yourself to us. In the event that we inadvertently collect Personal Data from a minor below the age of consent as per jurisdictional requirements, we will promptly delete that information. If you believe that a minor below the age of consent, as determined by the laws in your jurisdiction, has provided us with Personal Data, please contact us at askforinfo@artinis.com.

CHANGES

We might periodically update this Privacy Policy to align with changes in our practices or legal requirements. Any substantial changes will be communicated to you by posting the updated Privacy Policy on our website or through other suitable communication channels. We recommend reviewing this Privacy Policy from time to time to stay informed about any updates

CONTACT

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Artinis Medical Systems B.V.

Einsteinweg 17

6662 PW Elst (GLD)

The Netherlands

Phone: +31481350980

Email: askforinfo@artinis.com

Website: artinis.com

This Privacy Policy was last updated on March 21, 2024.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here.

Artinis takes your privacy and data security very seriously. Therefore, we will only use your personal data to provide you with the information you requested. We will not use your information for anything irrelevant.

Thank you very much for keeping in touch with us!

The Artinis team.